Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to users ("you", "your") of the kbaji platform ("we", "our"). When you use kbaji's website or services, you agree to the terms of this Policy. We treat the protection of your personal information as our highest priority and follow international data protection standards.

1. What Information We Collect

kbaji collects the following types of information to provide you with a safe and uninterrupted service:

a) Information You Provide Directly

• Full name, date of birth, and contact details (email, phone number)
• Login credentials provided when creating an account
• Documents required for identity verification (such as national ID information)
• Transaction-related information — deposit and withdrawal details
• The content of your communications with customer support

b) Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Date, time, and source of access to the platform (referrer)
• Game activity logs and betting history
• Information collected through cookies and similar tracking technologies

c) Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may sometimes receive relevant information through trusted third-party verification services.

2. Purpose of Using Information

kbaji uses collected information only for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account
• Transaction Processing: Ensuring secure financial transactions via bKash, Nagad, Rocket, and Upay
• Customer Support: Resolving your queries via live chat and email
• Security and Compliance: Preventing fraud, money laundering, and unauthorized access
• Service Improvement: Analyzing user experience to further improve the platform
• Communication: Keeping you informed about important updates, security alerts, and service changes
• Responsible Gaming: Identifying unusual playing patterns and providing support

3. Cookie Policy

kbaji uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to collect usage statistics for improving service quality

You can control cookies by changing your browser settings. Please note that disabling essential cookies may prevent some parts of the platform from working properly.

4. Information Sharing and Disclosure

kbaji does not disclose your personal information to third parties, except in the following limited circumstances:

a) Service Provider Partners

We work with trusted service providers who assist us with technology infrastructure, payment processing, and identity verification. These partners operate under strict confidentiality agreements and may only use your information for the specified purpose.

b) Legal Obligations

We may disclose relevant information to comply with court orders, government directives, or applicable law.

c) Fraud Prevention

Relevant information may be shared with competent authorities to prevent cybercrime, fraud, or money laundering.

d) With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before disclosing your information.

5. Data Security Measures

To keep your information secure on the kbaji platform, we follow industry-standard technologies and practices:

• SSL Encryption: All communication between your browser and our servers is encrypted
• Secure Database: Collected information is stored on access-controlled, encrypted servers
• Password Hashing: Your password is never stored in plain text
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities
• Limited Access: Only authorized staff can access the information they need
• Two-Factor Authentication: An additional layer of security is in place for high-value transactions

6. Data Retention Period

kbaji retains your information for as long as your account is active and as required to meet applicable legal obligations. Even after an account is closed, information may be retained for the following reasons:

• Meeting legal obligations for maintaining financial records
• Dispute resolution and claims management
• Fraud prevention purposes
• Regulatory reporting requirements

Once the above purposes are fulfilled, we will securely delete your information or complete an anonymisation process.

7. Your Rights

As a kbaji user, you have the following rights over your own information:

a) Right to Access

You may request to know what information we hold about you.

b) Right to Correction

If any of your information is incorrect or incomplete, you may request that we correct it.

c) Right to Erasure

In certain circumstances you may ask us to delete your personal information, though we may be required to retain some information due to legal obligations.

d) Right to Restrict Processing

In some cases you may request that we limit the use of your information.

e) Right to Data Portability

You may request a structured, machine-readable copy of the information you have provided.

8. International Data Transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of protection is maintained everywhere. For transfers of data to third countries, we follow internationally recognized data protection standards and agreements.

9. Protection of Minors

kbaji strictly prohibits persons under the age of 21 from opening an account or using the service. We do not intentionally collect any information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

If you are a parent or legal guardian and believe a minor is using our platform, please notify us immediately.

10. Third-Party Links

Our platform may sometimes include links to third-party game providers or payment services. These third parties have their own privacy policies and their operations are outside our control. We recommend reviewing their privacy policies before using these external services.

11. Policy Changes

kbaji may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish a notice in a prominent place on the website
• Update the "Last Updated" date at the top of the document
• Notify registered users by email where necessary

Continued use of the platform after any changes will be considered acceptance of the updated policy. Reviewing this page regularly will ensure you always have the latest information.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Direct chat is available on our website 24/7
• Language: Support is available in Bengali and English

We will make every effort to resolve your request as quickly and professionally as possible.